About This

Meticulously hand crafted
Artist designed globally recognized for quality
Creating seasonal memories for families since 1976

Frequently Asked Questions

Find answers to common questions about our products and services.

How long does shipping take?

Shipping takes place within 3-7 business days. If there is a problem with the shipment of the product, we will notify you via the email address you entered when ordering.

Is free shipping available?

We do not currently offer free shipping. However, this may be added at some point. We apologize.

How can I get a tracking number for my order?

If your order has been shipped, we will add the tracking number to your order and notify you via the email address you entered when ordering.

How do I process a return or exchange?

For returns or exchanges, please contact us within 14 days of receiving the product, along with a receipt or screenshot of the purchase, and a photo of the product with the packaging or tag intact.